Frequently Asked Questions

What is UX/UI Omni?

UX/UI Omni is a full-service digital agency specialising in designing and developing user-centred websites, digital products, branding, and marketing strategies. Our goal is to help businesses create meaningful and memorable digital experiences for their customers.

Who can benefit from your services?

We work with businesses of all sizes—ranging from start-ups to established enterprises—across a variety of industries. Our team tailors each project to align with your specific goals, audience, and brand identity.

What types of websites do you build?

We design and develop everything from simple, informative websites to more complex e-commerce platforms. Our focus is on creating responsive, user-friendly, and visually appealing sites that reflect your brand and business objectives.

Do you offer website maintenance and hosting?

Yes. We can provide ongoing maintenance services, content updates, performance checks, and security patches. We also offer hosting solutions, or we can work with your existing hosting provider.

What do you mean by digital products?

Digital products can include mobile applications, web applications, interactive dashboards, or software tools. We handle the entire development lifecycle—from user experience and interface design to front-end and back-end development.

Can you integrate third-party services or APIs?

Absolutely. We frequently integrate third-party services, such as payment gateways, CRMs, and marketing platforms, to ensure your digital product delivers seamless functionality.

What branding services do you offer?

Our branding services include logo design, colour palettes, typography, style guidelines, and brand messaging. We focus on creating a cohesive and recognisable brand identity that sets you apart in the marketplace.

Can you refresh or revamp an existing brand?

Yes. If your brand needs an update, we can work with your existing assets to modernise, refine, and bring new energy to your visual identity.

Which marketing channels do you specialise in?

We offer a range of digital marketing services, including SEO, SEM, social media marketing, email marketing, and content strategy. We tailor each campaign to your specific business goals and target audience.

How do you measure marketing success?

We track key performance indicators (KPIs) such as conversions, click-through rates, user engagement, and return on investment (ROI). We share regular reports so you can monitor your campaign’s progress.

How do we get started?

Simply contact us via our contact page or email us: contact@uxuio.com. We’ll schedule a discovery call to learn about your project, discuss objectives, and identify the best way forward.

What is your typical project process?

Discovery & Strategy: We gather requirements, conduct user research, and set the project goals.

Design & Prototyping: We create wireframes, mock-ups, or prototypes to visualise the final product.

Development & Testing: Our developers build and test the solution to ensure it’s user-friendly, secure, and optimised.

Launch & Optimisation: Once approved, we launch the website or product and provide ongoing support to enhance performance.

How long does a project usually take?

Timelines vary based on the scope and complexity. A simple website might take around 4–6 weeks, while a fully customised digital product or major branding initiative can take several months. We’ll provide an estimated timeline after our initial consultation.

How many revisions are included?

We typically include a certain number of revisions in each proposal, ensuring you’re completely satisfied with the outcome. If additional revisions are needed, they may incur an extra fee depending on the terms of your contract.

What are your working hours?

Our usual business hours are Monday–Friday, 09:00–17:00 (Sydney, AU time). We can also accommodate flexible schedules or different time zones as needed. Please let us know your preferences during the discovery phase.

How do we communicate and collaborate?

We generally use email, video conferencing, and project management tools (e.g., Miro, Monday.com) to keep everyone aligned. We schedule regular check-ins and milestone reviews to ensure transparent communication throughout the project.

How do you price your services?

Our pricing depends on the project’s scope, complexity, and required resources. After the discovery call, we will share a detailed proposal outlining costs, timelines, and deliverables.

Do you provide ongoing support after launch?

Yes. We offer maintenance and support plans to keep your website or digital product up to date, secure, and running smoothly. This can include software updates, bug fixes, and small design tweaks.

What if I need additional features after the launch?

We can discuss a new scope of work or an additional project phase to add new functionalities, integrations, or design elements. We aim to be your long-term partner as your business evolves.

Do you offer standalone consultation or design services?

Absolutely. We can provide design audits, user experience (UX) consultations, or usability testing independently. Feel free to get in touch for a tailored quote.

In which locations do you operate?

We have a presence in four major cities:

• Sydney, Australia: From our Sydney base, where much of our project management, strategy, and design work is headquartered.
• Paris, France: Our European clients also benefit from our French-speaking team and local market insights.
• Berlin, Germany: We have a team focusing on innovative tech solutions and creative design, serving the DACH region.
• London, UK: From our London base, we assist clients across the EU region with time-zone-friendly support.

Does location affect project collaboration?

Not at all. Our team is accustomed to working with clients around the globe. We utilise remote collaboration tools and will align our schedules to ensure timely communication and smooth workflow, regardless of your location.

How can I contact you if I have more queries?

You can email us at contact@uxuio.com. We’re here to help and look forward to discussing your project.

If you still have questions, please contact us at contact@uxuio.com or visit our contact page. We’re always happy to assist!